Frequently Asked Questions (FAQ)

1. How long will my order take to arrive?

We do our best to get your order to you as quickly as possible! 🚀

• Standard Shipping (Australia): 3-7 business days
• Express Shipping (Australia): 1-4 business days
• International Shipping: 7-14 business days (varies by location)

📌 Please note: Shipping times may vary due to public holidays, courier delays, or peak periods. If you experience any delays, feel free to contact us!

 

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2. What is your returns policy?

We want you to love what you wear! If your item isn’t quite right, you can return it within 21 days of purchase for a refund or exchange, provided it meets our return conditions:

✔ The item is unworn, unwashed, and in original condition
✔ All tags and packaging are intact
✔ The item is not a sale item or swimwear

To start a return, visit our Returns & Exchanges page or email us at [Your Contact Email].

📌 Return shipping costs are the buyer’s responsibility.

 

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3. Can I return swimwear?

For hygiene reasons, swimwear cannot be returned or exchanged unless the item is faulty.

Please ensure you try on swimwear over undergarments. The hygiene strip and tags must remain in place.

 

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4. Can I return sale items?